We are looking for a dedicated Account Operations Specialist to join our team and provide critical support to our sales operations during our evening shift ( 11:00 AM to 8:00 PM MX time ). In this role, your precision and work ethic are the engines that keep our sales process seamless. If you have a background in digital platforms, high-volume customer support, or data management, we want to hear from you. Responsibilities You will serve as the operational expert, ensuring everything from customer configuration to incident resolution is handled with impeccable accuracy. Manage and prioritize incoming support queues, responding promptly to chat, email, and operational queries from both customers and agents. System & Ticket Management: Create, update, and track incident tickets using systems such as Azure ADO, Halo, and Smartsheets. Account Configuration: Support the enrollment process for new customers by assisting with configuration, mapping, and data loading (via FTP or other processes). Data Quality & Auditing: Develop precise import files for promotions,



perform rigorous data audits, and manage the activation/deactivation of products and certifications. Platform & Sales Support: Provide rapid-response assistance to the sales floor regarding system errors and platform issues to ensure zero downtime. Collaboration: Work closely with management to ensure all products are configured and functioning according to the specific needs of the sales team. Strong experience with CRM systems, digital marketing platforms, and G Suite/Microsoft Office. Excel Skills: Intermediate to Advanced proficiency in Microsoft Excel is required for data auditing and file creation. Zendesk, JIRA, or similar). Impeccable attention to detail and a proven ability to stay focused and productive during the designated evening shift. Availability: Must be able to consistently work the 11:00 AM – 8:00 PM MX shift. Above-the-law benefits including Savings Fund, Major Medical Insurance, and Food Allo

📌 Sales Support Specialist/Customer Services (Mérida)
🏢 arrivia. Go far in the travel industry.
📍 Mérida