About the Team As one of DoorDash's core operations teams, Customer Experience and Support Ops, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing integral network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. As a Merchant Experience Partner, you will play a crucial role within the Merchant Support team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.



Job Highlights: Full-time position Weekly pay (every Friday) Direct contract with DoorDash Compensation and Bonuses: 1,000 MXN Performance bonus: Up to $5,000 MXN Additional Benefits: Paid personal days in addition to legally mandated vacation days Work-from-home equipment provided Life insurance Aguinaldo: 15 days Savings fund: 10% Social Security and Medical Coverage: IMSS Ambulance service: 5 free events Medical assistance at home: 2 free events, subsequent services at preferential costs 24/7 medical orientation: Available Monday-Saturday, 9:00 AM - 9:00 PM Home nursing services Dental assistance and vision care program You're excited about this opportunity because you will... Collaborate and troubleshoot on important issues for Merchants for a respective book of business, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues Build r

📌 Customer Care Representative Bilingüe (Hermosillo)
🏢 DoorDash Mexico
📍 Hermosillo