We're looking for an AI Quality Analyst to support live deployments of AI systems for an early-stage AI company building coordination tools for home care agencies. This is not a passive monitoring role. You will play a critical part in ensuring AI agents perform reliably in real-world environments, stepping in when needed, exercising sound judgment, and helping the team continuously improve system performance. Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Paid Time Off in accordance with company policy Observance of Holidays per company guidelines 100% remote setup so you can work wherever you're most productive Work directly inside an early-stage AI company building meaningful infrastructure for the home care industry Be part of a team that moves fast and values your judgment What You'll Work On Real-Time Monitoring and QA Review live AI-driven interactions including call transcripts and text messages to ensure accuracy and quality of outcomes Identify inconsistencies, edge cases, and failure patterns in system behavior Flag issues proactively,



including when expected system outputs are missing or delayed Human-in-the-Loop Intervention Step in when the AI encounters ambiguity, failure cases, or situations requiring human judgment Interpret nuanced or incomplete inputs and determine the appropriate next step without waiting for direction Recognize when an AI interaction is no longer valid and take ownership of resolving it Escalation and Communication Translate issues into clear, structured, and actionable communication for internal teams and customers Communicate through Slack, Teams, and other platforms as needed Maintain a high standard of written and verbal English across all interactions Operational Support and Continuous Improvement Help ensure smooth execution of active pilots and deployments Surface recurring patterns and insights to inform product and workflow improvements Document edge cases and support the development o

📌 AI Quality Analyst (Jesús María)
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📍 Jesús María