The Opportunity This is a pivotal opportunity to drive the tactical execution of Post Sales operations, directly impacting our efficiency and customer experience. This role offers the unique chance to shape operational excellence at the ground level, growing your expertise in system administration and data analysis while exploring the future of AI in operations. What You'll Do In this early-career operations role, you will be at the forefront of executing essential system enhancements and resolving process issues that directly support our customer experience teams. The Skills You'll Have Technical Aptitude Leverage your experience with custom objects to optimize data structures within Salesforce. Develop and implement Salesforce Flows, triggers, and notifications to automate critical processes. Hold Salesforce Administrator and/or Developer certifications, demonstrating advanced platform expertise. Possess the ability to read and update APEX code for salesforce processes, extending platform functionality. Own the end-to-end process for operational updates,
from initial vetting and prioritization through configuration and enablement. AI Curiosity & Entry-Level Automation Aptitude Utilize AI chat tools to inform troubleshooting strategies for platform issues. Apply AI-driven insights to guide basic system configuration requests effectively. Thoroughly describe your process for generating and testing AI-driven troubleshooting and configuration recommendations. Within 90 Days, You'll Master the existing Salesforce environment, executing routine process modifications and data collection enhancements using OOTB functionality for customer-facing teams. Successfully develop and update core Salesforce reports and dashboards, providing initial insights into team performance and operational gaps. Proactively identify opportunities to enhance Salesforce data integrity and account management processes, implementing solutions that improve efficiency for customer-facing teams. Lev