EPAM NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients.
We are looking for
Service Desk Support - SAP Analytics Cloud & SAP Datasphere
Key Responsibilities
Incident Resolution: Troubleshoot SAC/Datasphere access, performance, model errors, refresh/scheduling issues; document to audit standards.
Request Fulfilment: Set up spaces/workspaces, roles/permissions, connections, schedules, and content moves with approvals and evidence.
Self-Service Enablement: Coach users; design/build SAC stories, calculations, filters, input tasks/data actions following standards and change control.
Monitoring: Track platform status, jobs, pipelines, refreshes, transports; prevent outages; record actions per SOPs.
Access & Compliance: Manage roles, sharing,



SoD; maintain auditable records and periodic reviews.
Problem/Change: Document RCA; support controlled changes, test plans, and release communications; keep KB/SOPs current.
Vendor/Escalation: Work with SAP support; retain case histories and evidence.
Reporting: KPIs (volume, SLA, FCR, backlog) and compliance metrics (access reviews, change completeness, evidence quality).
Required Qualifications
4–6 years in BI/application support; hands-on SAC and Datasphere; regulated environment experience (GxP/SOX).
SAC: story building/troubleshooting, calculations, input tasks/data actions, scheduling, performance tuning.
Datasphere: space admin, connections (ODP/ODBC/JDBC), data flows, replication/scheduling, semantic modeling, transports.
Identity & Access: SSO/SAML/OAuth, evidence capture and access reviews.
Data Connectivity: BW/4HANA, S/4HANA, HANA/HANA Cloud, files/APIs; diagnose refresh/connectivity with auditable logs.
ITIL practices;

📌 Service Desk Support (León)
🏢 Neoris
📍 León