Description Join Novibet as VIP Operations Specialist Who We Are Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base. Why Novibet At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth. What We are looking for As a VIP Operations Specialist ,



you will be the first point of contact for our valued players through various communication channels in order to resolve any issue that may arise throughout their interaction with our platform. What you will work on Offer service to players, including but not limited to helping solve problems, answering queries, promoting ongoing promotions, rewarding their activity etc in an efficient and quality manner Liaise with different departments (Trading, Bonus Team, CS, Risk & Payments etc) to escalate and resolve issues that may arise from players Be aligned with business objectives and targets including policies and processes; Attention to detail accompanied by an extra mile mentality; Advanced MS Excel Skills; Fluency in English will be a plus; Flexibility to work in shifts and during weekends; All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual

📌 Assistant Operations Manager (Guanajuato)
🏢 Novibet
📍 Guanajuato