POWER A WORLD OF TRUST Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We're in the process of rapidly scaling our diverse general team and we're looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. The Impact You'll Make The Technical Support Engineer (TSE)



plays a critical role in ensuring the smooth operation of the platform by providing high-quality technical assistance to customers. Perform root cause analyses (RCA) to identify and resolve recurring issues. The Qualities That Set You Apart Strong problem-solving and analytical skills. Excellent verbal and written communication skills in English (other languages are a plus). Availability to rotate shifts (5 days a week, 8 hours a day, in a range of 7am - midnight). Your Background Bachelor's degree in computer science, Engineering, or related field (or equivalent experience). Strong troubleshooting skills in REST APIs, networking, and authentication protocols. Experience with cloud platforms (Azure, AWS, or GCP) and monitoring tools. Basic knowledge of databases (SQL, PostgreSQL, NoSQL). Knowledge of monitoring and performance analysis tools (Splunk, Datadog, Grafana). Previous experience in technical support or similar roles (2-4 years). Prefer

📌 Senior Technical Support Engineer-Networking (Álvaro Obregón)
🏢 Incode Technologies
📍 Álvaro Obregón