Important Information Experience: +6 years Job Mode: Full-time Work Mode: Hybrid position to work 3 days a week at the Mexico City office. ID: 19964 Responsibilities and Duties • Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1) • Providing mentorship and guidance to junior team members to ensure successful resolution of issues • Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms. • Automate manual processes to increase efficiency and reduce risk. • Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. • Work closely with the engineering team to drive resolution of client issues. • participate in on-call rotations and respond to incidents as needed. • Continuously improve processes and systems to increase reliability and reduce risk. • Influence and suggest improvements on roadmap for enhancing Marquee client experience.



• Create documentation /runbooks and code snippets to share with clients and internal engineering teams Key criteria: • Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling. • Must have a basic knowledge of UI and API integration. • Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence. • Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues. Mandatory Skills: Java or any object-oriented programming language, Linux, SQL (between Linux and SQL, candidate should be strong in at least one of them) Basic Qualifications (Required skills) · Bachelor's degree in information technology, Computer Information Systems, Computer Science, or a related field. · 3 to 5 year

📌 Production Support Engineer (Ciudad Madero)
🏢 Encora
📍 Ciudad Madero