We are looking for an experienced and forward-thinking AI & Telephony Collections Product Owner to lead the digital transformation of our Collections function. This role will be pivotal in driving the design, development, and implementation of AI-driven capabilities and telephony enhancements to improve recovery rates, and operational efficiency. The adecuado candidate will combine strong analytical and strategic thinking with hands-on experience in AI technologies, telephony platforms. Challenges that await you: AI Strategy and Implementation Define and execute the AI roadmap for Collections , focusing on improving customer contact efficiency, segmentation, and recovery performance Lead the design, testing, and deployment of AI voice bots and conversational AI (both internally developed and through external vendors) Collaborate with data science, engineering, and operations teams to integrate machine learning models for risk segmentation, optimal contact strategy,



and payment prediction Evaluate and select AI partners and platforms ; manage relationships with external technology providers Ensure AI tools comply with local regulations , data privacy, and ethical AI standards Telephony Strategy and Optimization Own the telephony product roadmap for the Collections area, ensuring robust infrastructure and continuous improvement of KPIs such as contact rate, right-party contact, call quality, and agent utilization Partner with internal telephony and IT teams to enhance system stability, reporting, and routing logic Design and execute A/B pilots to test new dialing strategies, call routing setups, and campaign optimizations What makes you a great fit: Bachelor's degree in Business, Engineering, Computer Science, or related field 4+ years of experience in product ownership, digital collections, or telephony strategy (preferably in financial services or fintech) Strong knowledge of AI technologies , conversational AI, and voice automation solutions Proven track record in A/B

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