Req ID: 354877 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate (Hybrid-GDL) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara.
Location:
Guadalajara, Jalisco. Mexico. Requirements:* Availability to work 45 hours per week Interest in working on Afternoon/Night shifts* Advanced English* Looking to work in IT Environment 6 months of experience in Customer Service We Offer:* Competitive salary Grocery Tickets - 12% of base salary* 30 days of Christmas bonus* 10 days of vacations 50% Vacation bonus Savings Funds 5 personal days per year Medical insurance (You and your family)



Life insurance Dental Insurance Discounts with selected Optics Opportunity to grow in the company Activities General L1 support for hardware and MS Office packages* Advance technical support for in-house applications and developments* Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune General 100. We are committed to accelerating client success and positively impacting society through responsible innovation.
We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustai

📌 Helpdesk Associate (Xochimilco)
🏢 Ntt Data
📍 Xochimilco