About the team The Trust and Safety team improves the quality of DoorDash operations through adjudication of background checks and insurance claims, investigation of safety incidents, and implementation of quality measures for users. On-demand food delivery has many advantages; however, there are extremely challenging logistics to ensure DoorDash is delivering the best service to the Customers, Dashers, and Merchants. Trust and Safety presents a united front to protect the experience of Merchants, Customers and Dashers while solving these logistics challenges. This team's work helps in building internal and external relationships while protecting DoorDash's brand. We work with our internal partners to solve and reduce escalations, monitor daily quality, improve response times, and drive tool usage and efficiencies. This is a tremendous opportunity to join a fast-growing team that is hyper-focused on improving the quality of DoorDash's operations. Investigations, scheduling calls, conducting follow ups, and summarizing findings Supporting customers over phone and email,



while referencing internal policies to reach desired outcomes Navigating the different channels of an investigation while keeping partners updated Identifying trends and root-causes Performing analysis to make informed decisions Handling information and investigations of sensitive nature with an empathetic approach Project management You're excited about this opportunity because you will... Manage incoming reports from customers and dashers to provide a high-quality and empathetic response Investigate and evaluate complex cases to understand areas where DoorDash can improve Develop expertise in how DoorDash's processes and resources work, and how to use them to promote positive outcomes Demonstrate relationship-building with peers and company leaders Work with the Strategy & Operations and Product teams to problem solve and build solutions that address quality issues upstream Improve our operational p

📌 Insurance Representative (Tijuana)
🏢 DoorDash High Volume
📍 Tijuana