Important Information Experience: +6 years Job Mode: Full-time Work Mode: Mexico City ID: 19964 Hybrid position to work 3 days a week at the Mexico City office. Responsibilities and Duties Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1) Providing mentorship and guidance to junior team members to ensure successful resolution of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms. Work closely with the engineering team to drive resolution of client issues. Create documentation /runbooks and code snippets to share with clients and internal engineering teams Key criteria: Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling. Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues. Mandatory Skills:



Java or any object-oriented programming language, Linux, SQL (between Linux and SQL, candidate should be strong in at least one of them) Basic Qualifications (Required skills) · Bachelor's degree in information technology, Computer Information Systems, Computer Science, or a related field. · 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms. · Good Linux Scripting/Development skills - JAVA, Python (any). · Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud. · Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins. · Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution. · Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any) · Strong analytical and troubles

📌 Production Support Engineer (Hermosillo)
🏢 Encora
📍 Hermosillo