Overview

CAREERS TO SMILE ABOUT
At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a general community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity
The Customer Service Assoc Analyst is responsible for ensuring day to day order processing for Frito-Lay North America (FLNA),



driving gold standard customer service and maintaining site performance metrics through the use of standard processes and best practices. The CSA will be expected to partner with other CSAs in GCC as well as with site and region Leadership.
Your Impact
Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters
Customer communications – managing adds/cuts, missing order communication and off template orders
Confirmation of order completion
Backfill other CSAs on vacations

Qualifications

Who Are We Looking For?
1-3 years of Frito Lay sales/supply chain experience
Fluent in English
Bachelor’s degree preferred
Frito Lay Field Sales Operations/Plant experience preferred
Strong verbal and written communication skills to effectively interact with all levels of management
Ability to provide superior customer service with strong follow up skills
Working knowledge of order processing and order life-cycle, PWM, IPM

📌 Customer Service Assoc Analyst (Miguel Hidalgo)
🏢 PEPSICO
📍 Miguel Hidalgo