IBM Maximo Production Support Engineer (AMS)

Experience

3-6 Years

Project

Grupo Bimbo (GB) – IBM Maximo Application Maintenance & Support (AMS)

Job Summary

We are looking for a Maximo Production Support Engineer to join our AMS team supporting IBM Maximo environments. The candidate will be responsible for ensuring application stability, handling incidents and service requests, troubleshooting functional and technical issues, supporting business users, and assisting with ongoing enhancements in the production environment.

The adecuado candidate should have hands-on experience with IBM Maximo, strong troubleshooting skills, and exposure to asset management and maintenance processes.

Key Responsibilities

Provide L2/L3 production support for IBM Maximo applications.
Investigate and resolve incidents, defects, and user-reported issues within SLA timelines.
Support Maximo modules including:
Asset Management
Work Order Management
Preventive Maintenance
Inventory Management
Purchasing
Analyze application logs and identify root causes of system issues.
Configure and maintain:




Security Groups
Domains
Application Designer
Database Configuration
Workflows
Escalations and Cron Tasks
Support Maximo Integration Framework (MIF) and interface monitoring.
Coordinate with infrastructure, DBA, and integration teams for issue resolution.
Support deployments, testing activities, and post-deployment validation.
Create and maintain support documentation and knowledge articles.
Participate in on-call and after-hours support when required.
Required Skills

3+ years of experience with IBM Maximo.
Experience supporting production environments.
Good knowledge of:
Asset Management
Work Management
Inventory Management
Preventive Maintenance
Experience with:
Security Configuration
Application Designer
Domains
Workflows
Cron Tasks
Escalations
Working knowledge of Maximo Integration Framework (MIF).
Basic SQL troubleshooting skills.
Experience with REST/SOAP integrations.
Strong analytical and

📌 Maximo Production Support Engineer (Monterrey)
🏢 Infosys
📍 Monterrey