WHO WE ARE

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits,
wellness program offerings, company retreats, and the ability to interact with
and learn from leaders in the startup community. We work hard and care about our
most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running
their business. We solve HR issues. We’re data-driven and never stop iterating.
If you’d like to work in a supportive, entrepreneurial environment, are
interested in building something meaningful and having fun while doing it, we’d
love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best
summed up in our company values, which are reflected in our product and in our
team.

Our Values [https://www.justworks.com/careers#values]

If this sounds like you, you’ll fit right in.

WHO YOU ARE

As a Customer Experience Specialist, you are a dedicated professional with
extensive customer service and technical support experience. Your expertise is
mostly in diagnosing issues,



reporting bugs and incidents, providing practical
solutions, and enhancing user satisfaction, including within international
payroll, benefits, and EOR contexts. With a keen eye for detail and a commitment
to excellence, you have a proven track record of successfully managing complex
customer support cases, resolving critical moments, and developing innovative
solutions that improve service delivery.

You have a unique ability to adapt your technical knowledge to assist our
frontline support with a variety of situations, including navigating general
customer scenarios, diagnosing their problems, and ensuring they receive timely
and accurate solutions. You have the drive to continually identify and provide
critical feedback to our internal teams to improve our product offerings and
functions, including those supporting international expansion. You are excellent
at communicating complex information about

📌 Customer Experience Specialist (Ciudad de México)
🏢 Justworks
📍 Ciudad de México