Client Success Manager – Cold Email & Deliverability
Position Type: Full-Time, Remote
Working Hours: Adaptable, with availability during U.S. business hours
About the Role
At Pavago, one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, deliverability, and retention.
This is a hands-on role combining client success, account management, cold email, lead generation, and campaign optimization. You’ll manage approximately 20–30 active client accounts and work closely with founders, developers, and outreach teams.
This is not a support-only role. You’ll be expected to understand campaign performance, troubleshoot problems, optimize cold email campaigns, and proactively prevent client churn.
What You’ll OwnClient Success & Account Management
Manage a portfolio of 20–30 active clients
Serve as the primary point of contact from onboarding onward
Lead client check-ins, performance calls, and campaign updates
Monitor account health and proactively identify churn risks
Manage client expectations and communicate next steps clearly
Build strong relationships with founders and executive stakeholders
Own client satisfaction, retention, and issue resolution
Cold Email Campaign Management
Monitor and optimize outbound cold email campaigns
Diagnose underperforming campaigns and identify root causes
Review targeting, prospect lists, messaging, sequencing, and campaign setup
Write and optimize cold email copy, subject lines, and CTAs
Quality-check campaigns before launch
Improve reply rates, positive response rates, and qualified lead generation
Step into campaign execution when additional support is needed
Email Deliverability
Monitor inbox placement, sender reputation, bounce rates, and campaign health
Troubleshoot deliverability and inbox placement issues
Understand domain warm-up and outbound email infrastructure
Identify problems affecting sender reputation or campaign performance
Collaborate with technical teams on infr
📌 Success Manager (México)
🏢 Pavago
📍 México