Role Purpose

(Trababjo remoto, permiso para trabajar en México requerido)

An expert in providing travel advice and solutions. A critical customer touch
point for delivering on our IHG brand experience. Be a brand champion, taking
pride in using every customer interaction to educate guests about our brands and
products. Empowered to make creative decisions using tools and market insight
that will deliver on the unique travel needs of our guests, to drive revenue and
customer loyalty. Passionate for learning and developing themselves to be the
best in an ever-evolving role.

Key Accountabilities

* Provide an industry-leading reservation solution in Portuguese, English and
Spanish one or more language for all contacts
* Champion Brand Hearted behaviors by demonstrating knowledge, passion and
pride.
* Embrace the general and cultural diversity of our guest and business needs.
* Consistently meet or exceed defined performance expectations (revenue,
conversion, quality, partner offers, guest satisfaction, etc.) as set by
management despite difficulties or obstacles.




* Build rapport with guests through active listening, maintaining an
appropriate pace and using a conversational approach to deliver a warm and
friendly guest experience.
* Inspire loyalty through personalized and efficient service driven by the
guest’s needs.
* Uses creativity to proactively find solutions to drive results; takes
accountability and listens to ideas and feedback of others.
* Manage time effectively (including adherence to assigned schedule,
attendance, break time compliance etc.)
* Navigate multiple web-based systems while managing various work streams to
provide an enhanced guest experience.
* Work effectively by understanding, trusting and using tools and information
appropriately.
* Self-motivated, positive, "want-to" attitude with a willingness to take on
new challenges. Actively participates in company initiatives, training and
events.
* Take ownership of personal development while alig

📌 Remote Trilingual Portuguese (Ciudad de México)
🏢 Ihg
📍 Ciudad de México