Salesforce Application Support Analyst (Tier 2)
Location: Mexico (Onsite)
English Level: High Intermediate (Versant C2)
Position Overview
We are looking for a Salesforce Application Support Analyst (Tier 2) to provide technical and application support for enterprise users. This role focuses on troubleshooting incidents, managing user access, resolving application issues, and collaborating with technical teams to ensure high-quality support services. Prior Salesforce experience is not required; candidates with strong application support skills and a willingness to learn Salesforce are encouraged to apply.
Required Skills
Experience in Application Support, Service Desk, or Technical Support environments
Strong troubleshooting and problem-solving skills
Understanding of operating systems, enterprise applications, and user access management
Experience with incident management and ticketing systems
Knowledge of authentication, permissions, and access controls
Familiarity with incident prioritization, escalation processes, and SLA management
Ability to analyze issues, identify root causes,



and document findings
Strong verbal and written communication skills
Ability to support multiple incidents in a fast-paced environment
Strong attention to detail and collaboration skills
Nice to Have
Experience supporting SaaS or cloud-based applications
Exposure to CRM platforms
Knowledge of Active Directory or Microsoft Entra ID
Understanding of SSO, MFA, APIs, or SQL
Experience with Jira, ServiceNow, or similar tools
ITIL Foundation or Salesforce Administrator certification
What You'll Learn
Salesforce platform fundamentals and administration
User access and security management
Data management and troubleshooting within Salesforce
Integrations, APIs, and Salesforce support processes
Salesforce environments, deployments, and platform best practices
Key Responsibilities
Provide technical and application support for end users
Investigate, troubleshoot, and resolve application incidents

📌 Salesforce Application Support – Tier 2 (Monterrey)
🏢 Tata Consultancy Services
📍 Monterrey