Position Overview

This position is responsible to attend to customers, vendors, staff members and
visitors by telephone and in person. As well as the administrative follow-up to
control procedures of the position.

This position reports to the Head of Training and Development.

Key Job Responsibilities

Reception functions

• Ensure the needs of telephone or face-to-face communication with customers,
vendors, visitors, and contacts with staff members of the company.

• To take telephone calls and properly channel them to the switchboard and
transfer them to official extensions, emails, or cell phones.

• Keep control of the reception of incoming correspondence and inform to the
responsible for delivery.

• Keep control and organization of the meeting rooms.

• Keep close contact with the Systems department to request updated lists of
e-mail addresses, extensions and official cell phones of the company's staff.

• Ensure proper execution of health and safety processes, protocols and access
of staff, vendors, and customers to the corporate facilities.





Support in the administrative functions of training.

• Provide support in the internal course arrangements functions.

• Provide support in the organization of documentation received in the
department.

• Perform timely and accurate reports for the department and area.

• Perform the functions assigned by the immediate supervisor.

Job Qualifications

• Completed Bachelor's Degree.

• Minimum 1 year of experience in a similar position.

• 1+ year of experience in customer service and commutator management.

• Administrative knowledge.

• Microsoft Office management 70%.

• English proficiency 50% (intermediate-advanced would-be a plus).

Competencies (by core values)

• Hospitality.

• Customer oriented.

• Confidentiality.

• Highly organized.

• Teamwork.

• Effective communication.

• Problem solving.

• Integrity.

Work Environment

Office

Work is performed in an office environment with exposure to room temperatu

📌 Receptionista (Ciudad de México)
🏢 Encore Global
📍 Ciudad de México