VoIP Engineer
Location: Mexico – Remote
Employment Type: Full-Time
Compensation: Competitive / Based on experience

About the Role
We are looking for a VoIP Engineer to join our team and support the implementation, administration, monitoring, and troubleshooting of Voice over IP (VoIP) and Unified Communications environments.

The idóneo candidate has a strong foundation in networking and telecommunications, hands-on experience with VoIP technologies, and a solid understanding of SIP-based communications. This person will help ensure reliable, secure, and high-quality voice services while collaborating with technical teams, carriers, vendors, and other stakeholders.

Key Responsibilities
Configure, administer, monitor, and troubleshoot VoIP and Unified Communications environments.
Manage and support SIP trunks, call routing, dial plans, voice gateways, and Session Border Controllers (SBCs).
Troubleshoot voice quality and connectivity issues, including latency, jitter, packet loss, dropped calls, one-way audio, and codec-related problems.




Analyze SIP signaling and RTP traffic to identify and resolve technical issues.
Support PBX, cloud telephony, and hybrid voice environments.
Monitor voice infrastructure performance, availability, and call quality.
Configure and maintain routing rules, extensions, DIDs, call queues, and related telephony services.
Coordinate with telecom carriers and vendors regarding SIP trunking, number provisioning, connectivity, and service incidents.
Assist with VoIP deployments, migrations, upgrades, and infrastructure changes.
Collaborate with Network, Infrastructure, Security, and IT teams to ensure reliable end-to-end voice connectivity.
Document configurations, network diagrams, troubleshooting procedures, and technical changes.
Participate in root-cause analysis and continuous improvement initiatives.

Requirements
3+ years of experience in VoIP, Telecommunications, Network Engineering, Unified Communications, or a related technical role.

📌 VoIP Engineer (México)
🏢 Nextshore
📍 México