Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too

As a Customer Success Manager, you will own a portfolio of Restaurant365 customers and be their trusted point of contact throughout the post-sale lifecycle. You will drive product adoption, manage risk, and support renewal and expansion outcomes across your book of business, acting as the customer's “success orchestrator” by connecting them to the right internal resources at the right time. You will partner closely with Sales, Support, Onboarding/Implementation, and Product to deliver a consistent, proactive experience and help customers realize ROI from the R365 platform.

How you'll add value:

Customer Relationship & Lifecycle Management





Own and manage a book of business from post-sale hand-off through renewal and expansion.
Serve as the customer's primary point of contact and Restaurant365 “success orchestrator,” directing them to the right resource for the situation — Sales for growth opportunities, Helpdesk for quick support, R365 Academy/Support Center for self-service training, Professional Services for paid engagements, and your CSM Manager or a Solution Architect for solution design questions.
Lead CSM Intro/Kickoff meetings for newly assigned accounts to establish the relationship, roles, and definition of success.
Maintain a consistent touchpoint cadence (approximately every 30-60 days) and lead Business Impact Reviews to track progress against goals and demonstrate value.
Ensure delightful customer experiences across all stages of the customer journey.

Adoption, Retention & Risk Management

Build and maintain success p

📌 Customer Success Manager (Ciudad de México)
🏢 Restaurant365
📍 Ciudad de México