HCL Tech is looking for Epic Grand Central Analyst with the below skills:

SKILLS:

Provides support for Admission, Discharge, Transfer (ADT) workflows in Epic Grand Central, ensuring smooth patient movement and bed management. Handles incident resolution, ticket management, and user support.
Key Responsibilities:

Resolve user issues and manage support tickets promptly.
Troubleshoot workflow mismatches, system errors, and integration issues.
Collaborate with clinical and administrative teams for effective solutions.
Participate in on-call rotations and urgent incident response.
Document resolutions and maintain knowledge base articles.

Required Qualifications:

Epic Grand Central Certification (multiple Epic certifications a plus).




3–5 years of healthcare IT or application support experience.
Strong understanding of hospital operations and ADT workflows.
Experience with ticketing systems (e.g., ServiceNow, Remedy).
Excellent problem-solving and communication skills.

Benefits:
Christmas bonus 30 days
Vacation bonus 25%
Internet bonus ($850 per month)
100% Payroll schema with Social security IMSS.
12 vacation days at first year
Life Insurance
Profit Sharing (PTU) (15 days to 1 month of salary)
Major medical insurance
13% Saving funds ($113,000 anuales aprox)
Meals Allowance ($3,400 mensuales aprox)

📌 Epic Grand Central Analyst (México)
🏢 HCLTech
📍 México