Position Overview:
This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns. Assists with benefits investigation and answers a variety of reimbursement related questions. Strong communication between customers, physicians, healthcare and insurance providers are critical functions of this position.

The Customer Care Specialist is able to independently follow standardized workflows as defined by the organization. Contact center/customer service experience is required, durable medical equipment as well as pharmacy coverage familiarity, reimbursement/insurance and healthcare experience is preferred. The Customer Care Specialist is not only responsible for ensuring a positive customer interaction, but will also ensure that benefits/coverage, prior authorization and documentation is correctly obtained which will allow Insulet to successfully collect revenue.

Responsibilities:




Process all aspects of the order process by verifying insurance benefits/coverage to determine eligibility and calculate cost share amounts for existing and new customers.
Requesting and collecting updated documentation, prior authorizations, order entry and coordinating shipment of product to customers.
Must maintain a thorough understanding of products offered by Insulet with the ability to explain to potential or existing customers the basic operation and use.
Understand Insulet channeling and processing requirements for all covered products, which is based on medical policy and payer guidelines.
Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.
Work as part of the larger support team, collaborating with other departments to ensure proactive, superior front-line customer support.
Document all interactions and calls into t

📌 Customer Care Representative (Guadalajara)
🏢 Insulet
📍 Guadalajara