About Customer.io
Over 9,000 companies — from scrappy startups to general brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Matt W, VP of Product & Design at Customer.io, and I'm looking for a Principal Product Designer. Principal Product Designer is the highest individual contributor design role at Customer.io. This person shapes the design vision for the company and influences how design is practiced here — through their own craft, through the standards their work sets, and through the partnerships they build with product and engineering leadership.
Customer.io is in a transformational moment: executing against a strong current product while redesigning what the product is and how it's experienced by a new generation of builders.



This role has to straddle both — delivering quality and coherence in what exists today while driving the vision for where things go.
This is not a management role, but it's a leadership role in the fullest sense. Their influence is felt company-wide — in the product, in the culture, and in who we hire.
About you
You have a fully formed point of view on how AI changes what software means — for the people who use it, the people who build it, and the agents that increasingly operate it. You have the conviction to put that view to work across a product and an organization. You lead through clarity and example, give candid feedback that improves the work, and operate with humility and curiosity even outside your own expertise.
What we value
Leads through clarity and example, not control. You shape culture through your own practice — not top-down direction.
Candid craft feedback. You give feedback that improves the work, even when it's uncomfortable.
Humility and curiosity. You operate with open

📌 Principal Product Designer (México)
🏢 Customer.io
📍 México