Johnson Controls, a integral leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Role Overview
The iScala Technical Analyst is responsible for the analysis, design, testing, documentation, implementation, and ongoing support of iScala ERP changes and related technical services. You will work closely with IT technical teams and business stakeholders to deliver reliable solutions, troubleshoot complex issues, and help ensure the platform continues to support day-to-day operations.
What will you do?




Perform technical analysis, design, testing, documentation, and implementation of changes to iScala ERP services, solutions, and processes.
Provide technical support for iScala users and work with IT technical teams to resolve incidents, defects, and service issues.
Investigate and troubleshoot issues across iScala ERP, databases, and external integrations, including root cause analysis.
Support iScala Edge Apps, advanced functionality, localization requirements, and electronic invoicing processes where applicable.
Develop and maintain reports, interfaces, and automation using MS SQL Server 2019, SSRS, SSIS, SQL programming, and Epicor Service Service Connect.
Participate in system upgrades, patching, deployment activities, and testing across Build, SIT, UAT, and production environments.
Document technical solutions, support procedures, and changes clearly to improve handover, auditability, an

📌 iScala Technical Analyst (Monterrey)
🏢 Johnson Controls
📍 Monterrey