Join Our Team as an Avaya Implementation Specialist
Location:
Remote Project Duration:
12 months Type:
Staffing | Full-time
About the Role: We are seeking
4 highly skilled Avaya Implementation Specialists
to join a 12-month dynamic project, working remotely from Mexico. If you have a passion for cutting-edge telecom solutions and thrive in a fast-paced environment, this is your chance to be part of an innovative team.
What You'll Do:
Configure, troubleshoot, and support
Avaya Aura and Contact Center systems.
Implement voice and contact center solutions, including third-party app integrations.
Develop call flows, IVRs, contact routing, and reporting setups.
Collaborate within ITIL frameworks—handling incidents, requests, changes, and problem management.
Provide support in multi-OEM environments and migration projects.
Who You Are:
5+ years
hands-on experience with Avaya technologies:
Communication Manager, System & Session Manager
Elite Contact Center / CMS / AES / Aura Messaging / WFO
Orchestration Designer, IP Office, Media Gateways, Media Servers




Apache Tomcat and third-party CTI integrations
Fluent in
English
(C1 - C2, spoken and written);
French
is a plus.
Deep knowledge of Avaya Red Voice System.
Experience in Managed Services environments.
Excellent communication, presentation, and problem-solving skills.
Proactive with a customer-focused mindset and team orientation.
Supervisor or Contact Center leadership experience is desirable.
ITIL certification or SDLC experience is a plus.
Perks & Benefits:
Competitive salary
Join a vibrant, family-like community of professionals.
Continuous learning with monthly technical courses and English classes.
Comprehensive benefits
Employee referral bonuses.
Work on diverse projects to expand your expertise and grow professionally.
Additional Details:
Work Schedule:
Monday to Friday, 8:00 AM - 5:00 PM
Work Mode:
Fully remote
Sector:
Telecommunications
Language:
Advanced English required
Interested? We're actively recruiting to

📌 Avaya Implementation Specialist (Ciudad de México)
🏢 Xideral
📍 Ciudad de México