About the role: The Analyst, Enablement & Support (E&S;) will manage day-to-day campaign onboarding, ad moderation, and partner support across owned, operated, and external retail media distribution platforms. This role ensures high campaign fulfillment standards, resolves technical ad-serving escalations, and collaborates closely with cross-functional teams to enable advertiser success.
What You'll Do:
Campaign Operations & Moderation:
Oversee end-to-end campaign onboarding, keyword moderation, and ad activation within the ad server, ensuring strict adherence to delivery KPIs and SLAs. Advertiser & Partner Support:
Provide front-line technical support and troubleshooting for advertisers, sales teams, and API partners across Sponsored Products, Sponsored Brands, and Video ad formats. Quality Assurance & Audits:
Perform detailed account and campaign audits using established go-live checklists to guarantee setup accuracy and fulfillment standards. Access & Policy Management:




Review and manage internal and external platform access requests while liaising with the Ad Policy team to implement updated advertising guidelines. Issue Resolution & Escalations:
Conduct deep-dive root-cause analyses on complex campaign, tool, and platform issues to resolve client escalations swiftly. Cross-Functional Collaboration:
Partner with integral cross-functional teams to streamline workflows, enhance product knowledge, and contribute to SOP documentation.
What You'll Bring:
Bachelor's degree in Marketing, Business, Engineering, or a related field. 3+ years of hands-on experience with self-serve retail media or display ad platforms (e.g., Sponsored Search, Sponsored Products, Display). Proven experience troubleshooting ad tech platforms, campaign delivery issues, and tool-related errors. Practical knowledge of search advertising mechanics, including keyword bidding, marketplace dynamics, and brand/video formats. Exceptional verbal and written communication skills with experience supporting

📌 Digital Advertising Operations Analyst (Nezahualcóyotl)
🏢 Walmart Connect
📍 Nezahualcóyotl