Orb Group is seeking a highly organized, analytical, and detail-oriented Technical Operations & Reporting Specialist to own the preparation, quality, governance, and continuous improvement of recurring client reporting.

Reporting at Orb is currently a highly manual process involving multiple systems, data sources, and technical workflows. Beyond preparing and delivering reports, you will own the standardization, documentation, quality assurance, data hygiene, and continuous improvement of reporting processes. As our reporting operation evolves, you will play a key role in reducing manual effort, improving consistency, and helping automate reporting wherever possible.

WHAT YOU'LL DO:
Client Reporting Ownership
- Own the end-to-end preparation, validation, and delivery of recurring client reports.
- Ensure every report is accurate, complete, professionally presented, and delivered on time.
- Manage recurring reporting calendars and proactively coordinate upcoming deliverables.
- Perform thorough quality reviews before reports are distributed internally or externally.




- Maintain complete ownership of reporting deliverables from initial data collection through final client delivery.
- Professionally distribute recurring reports to clients and internal stakeholders, responding quickly and professionally to client questions and coordinating internally to investigate and follow up on discrepancies or inquiries.

Data Collection & Validation
- Collect, reconcile, validate, and analyze data from multiple systems and teams.
- Review data results and metrics against contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and internal performance targets before reports are shared with clients.
- Investigate anomalies, identify potential issues, and collaborate with internal teams to validate findings before reports are shared with clients.
- Escalate significant risks, trends, or recurring issues when appropriate.
- Maintain high-quality reporting data

📌 Technical Reporting Specialist (Ciudad de México)
🏢 Orb Group
📍 Ciudad de México