Sales & Customer Service Representative

Dental Care Mexico (DCM) — Hybrid (Remote + On-site at clinic)

About the Role

Dental Care Mexico (DCM) is looking for a motivated, personable Sales & Customer Service Representative to manage our patient leads from first contact through booked appointment. This is a hybrid role — most work is done remotely, with a few days per week required on-site at the clinic to coordinate with our team and support patients in person. BI-LINGUAL speaker a MUST

You'll be the first real conversation a prospective patient has with DCM: understanding their needs, educating them on our treatments, overcoming objections, and guiding them confidently toward booking their procedure. You'll work closely with our office manager and clinic owners to keep the sales pipeline moving and appointments running smoothly.

What You'll Do
- Manage inbound leads from Meta/Instagram ads, WhatsApp, our website, and dental advisor referrals — respond quickly and professionally to every new inquiry.
- Guide leads through the full sales process: qualify interest,



answer questions, follow up consistently, and close bookings for consultations and treatments.
- Explain dental treatments clearly and persuasively, including veneers, crowns and bridges, dental implants, fillings, orthodontic aligners, and periodontal treatments — translating clinical details into benefits patients understand and value.
- Sell procedures, presenting pricing, financing/payment options, and packages, while addressing common concerns (cost, pain, travel logistics for out-of-town/out-of-country patients, etc.).
- Track every lead and interaction in our CRM (Salesforce), keeping records, stages, and follow-up tasks current and accurate.
- Coordinate appointments with the office manager and clinical team — scheduling consultations, confirming treatment dates, and managing calendar logistics.
- Support the office manager and owners with day-to-day operational and administrative tasks related

📌 Agente de Ventas y Atención Al Cliente (Tijuana)
🏢 Dental Care Mexico
📍 Tijuana