Description

Location: Guadalajara, Mexico (Hybrid)
Supporting a U.S.-based client (Senior Living / Healthcare Industry)

The Mission: Proactive by Design

The CHIP does not wait for a phone call, a ticket, or a complaint. You are the Customer Happiness & Impact Partner because you stay three steps ahead of the building’s needs. While our Gurus handle the /"Big Picture/" and Market Managers handle the /"Right Now,/" you own the /"What’s Next./" Your success is measured by how often you solve a problem before the customer even knows it exists.

Key Responsibilities1. The /"Offensive/" Outreach Strategy
- Scheduled Success Cycles: Execute a rigorous calendar of proactive /"Pulse Checks/" with building leads. You own the cadence of the relationship, ensuring no customer goes more than [X] days without a high-value touchpoint.
- Growth Hunting: Use your outreach to identify untapped needs. You are responsible for uncovering expansion opportunities and /"pitching/" them to the Regional Gurus for closing.
- Usage Audits: Monitor building-level data to spot drops in engagement.



Reach out immediately to provide training or solutions before the customer reaches out to cancel.

2. Internal Air Traffic Control
- The Strategic Middle: Act as the vital link between Gurus (Regional Strategy) and Market Managers (Tactical Execution).
- The /"Pre-Emptive/" Brief: Brief Market Managers on upcoming building needs based on your conversations, and update Gurus on the /"health score/" of every site so there are zero surprises during corporate reviews.

3. Aggressive Service Recovery
- Friction Detection: When a tactical task is missed by the field team, you are the first to call the customer. You own the apology and the solution, ensuring the customer feels /"seen/" and /"valued/" despite the hiccup.
- Coordination: Rally internal teams to fix service gaps, ensuring the Market Manager has what they need to execute and the Guru is informed of the resolution.

Requirements
The /"CHIP/" Pr

📌 Customer Happiness (Guadalajara)
🏢 FlexTal Staffing
📍 Guadalajara