Segment: Danfoss Climate Solutions Segment
Job Category: Supply Chain and Operations
Work Location Type: On-site
Customer Quality Engineer JR.
Job Location: Apodaca, MX Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Category: Supply Chain and Operations Work Location Type: On-site Job Description
The Impact You'll Make
As our new Customer Quality Engineer Jr., you will support the Quality team by analyzing data, following up on quality related activities, analysis and resolution of customer complaints, ensuring timely responses and help improve customer satisfaction
What You’ll Be Doing
- Analyzing customer complaint KPIs such as PPMs and response time.
- Analyzing and following up on customer complaints using problemsolving tools such as 8D, 5 Whys, and Ishikawa diagrams to identify root causes.
- Monitoring and tracking corrective actions derived from customer complaints, verifying their proper implementation and effectiveness.
- Supporting customer communication regarding complaint status and implemented actions.




- Coordinate and participate in containment actions and inspectionswith internal teams and external partners to protect customers quickly

What We're Looking For
- Advanced English (written and spoken).
- Strong analytical skills and structured problem-solving mindset.
- Bachelor's degree in engineering, Manufacturing, Quality, or a related technical field.
- 1-2 yearsof experience in quality functions
- Proven experience incustomer quality, manufacturing quality, or engineering roleswith direct exposure to complaint handling

What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to integral opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they

📌 Customer Quality Engineer JR. (Ciudad Apodaca)
🏢 Danfoss
📍 Ciudad Apodaca