Onsite IT Service Desk Agent – 24/7 Support (Centro)

Onsite IT Service Desk Agent – 24/7 Support (Centro)

29 ago
|
HCLTech
|
Centro

29 ago

HCLTech

Centro

HCLTech in Mexico is seeking a Service Desk Agent to provide first-line support for hardware, software, and network issues for end users. You will diagnose problems via phone, email, chat or videocall and route complex cases to Level 2/3 teams with knowledge base support.
We require 2-3 years in a similar role, a high school certificate, strong customer focus, empathy, and fluent written English. The position is 100% onsite with a rotating shift and 24/7 operation, offering life and medical

📌 Onsite IT Service Desk Agent – 24/7 Support (Centro)
🏢 HCLTech
📍 Centro

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