- Diagnose and resolve system defects, integration errors, and module-specific glitches for uninterrupted system performance
- Maintain and troubleshoot global SuccessFactors Employee Central and Talent solution (multi-country data, localization)
- Execute configuration updates (business rules, workflows, MDF/FO objects) with proper documentation
- Support Onboarding, Performance cycles, and Compensation planning, including issue resolution and cycle readiness
- Maintain BIB data replication configuration, support changes, add on of new countries with no impact to existing data
- Monitor and resolve integration, replication, and data consistency issues within SuccessFactos and across systems
- Support SAP releases, HRSP updates, and instance refresh activities, including regression testing
- Assess and communicate end-to-end impact of system changes across modules and integrations
- Support UT, SIT, and UAT, including design and execution of positive & negative test cases
- Develop and support reporting - Canvas, Table, Story, Dashboard




- Skills to prepare functional specs for techincal team to develop custom integrations, must be able to include all relevant test cases. Suggestion on development for to ease support.

Introduction
- Perform ticket triage (user error, master data fixes, training gaps, or cross-team dependencies)
- Diagnose and resolve system defects, integration errors, and module-specific glitches for uninterrupted system performance
- Maintain and troubleshoot general SuccessFactors Employee Central and Talent solution (multi-country data, localization)
- Execute configuration updates (business rules, workflows, MDF/FO objects) with proper documentation
- Support Onboarding, Performance cycles, and Compensation planning, including issue resolution and cycle readiness
- Maintain BIB data replication configuration, support changes, add on of new countries with no impact to existing data
- Monitor and resolve integration, replication, and data consiste

📌 SAP HR (Centro)
🏢 IBM
📍 Centro