Chez Medtronic, vous pouvez entamer une longue carrière d’exploration et d’innovation tout en aidant à soutenir l’accès aux soins de santé et l’équité pour tous. Vous dirigerez avec détermination en surmontant les obstacles à l’innovation dans un monde davantage connecté et compatissant. Journée type The Senior Customer Experience (CX) Specialist is responsible for analyzing and enhancing the customer experience throughout the entire customer journey by identifying pain points and improvement opportunities and supporting the design and implementation of initiatives that increase customer satisfaction, loyalty, and business value. A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. This role is a flex work model in Mexico City.
Responsibilities
- Map and analyze end-to-end customer journeys across multiple channels and touchpoints
- Identify customer pain points and improvement opportunities based on qualitative and quantitative insights




- Support the design and implementation of initiatives aimed at enhancing the customer experience
- Analyze customer feedback data (e.g., NPS, customer surveys, and other feedback sources) to identify trends and actionable opportunities
- Collaborate with cross-functional teams, including Marketing, Sales, Digital, Operations, and Customer Support, to implement customer experience improvements
- Support the development, monitoring, and reporting of customer experience KPIs and performance dashboards
- Facilitate workshops and working sessions to gather insights and align stakeholders.
- Contribute to fostering a customer-centric culture across the organization
- Document customer journeys, processes, and customer experience best practices

Required Knowledge and Experience
- Bachelor’s degree in business administration, Marketing, Engineering
- Three or more years of experience in Customer Experie

📌 Spécifications du client principal (Ciudad de México)
🏢 Medtronic
📍 Ciudad de México