Our Team

The Fulfillment Support Group is a Tier 2 Technical Support team providing specialized support to Fulfillers across MIS and Logistics products. The team resolves complex technical issues, manages escalations and ensures stable, efficient fulfillment operations through proactive support and technical expertise. It also supports and helps customers with product setup, configuration and enablement. Overall, the team plays a key role in maintaining operational continuity and enabling successful adoption of Fulfillment products.

We are seeking a customer-focused Technical Support Engineer to join our Fulfillment (MIS) Support team. In this role, you will provide Level 2 technical support for enterprise manufacturing applications, serving as the primary escalation point for Customers, Tier 1 Support and assisting Incident Management during production issues.

What You Will Do

Provide Level 2 technical support by resolving escalated issues from Customer and Tier 1 support.
Troubleshoot application, configuration, API and data-related issues.
Analyze application logs, stack traces,



monitoring alerts and system metrics.
Escalate software defects to Engineering with detailed technical analysis.
Support customer configuration requests and application functionality.
Monitor production environments and respond to alerts.
Participate in incident response and recovery activities.
Support on-call production activities.
Work closely with Engineering, Product, DevOps and Operations teams.
Contribute to troubleshooting documentation, runbooks and knowledge articles.
Share technical knowledge with Tier 1 Support.
Identify recurring issues and suggest process improvements.
Participate in automation initiatives.
Contribute to post-incident reviews.

Your Qualifications

At Cimpress, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even

📌 Technical Support Engineer, Manufacturing Information Systems (Ciudad Juárez)
🏢 Cimpress Technology
📍 Ciudad Juárez