We are looking for a proactive and highly skilled Customer Success Manager (CSM) to join our remote team. This role is responsible for building strong client relationships, ensuring successful onboarding, resolving customer concerns, and helping clients maximize the value of our services.
The adecuado candidate is an excellent communicator who is comfortable working directly with U.S. customers through phone calls, video meetings, and written communication. You should be proactive, customer-focused, and able to work independently while maintaining clear communication with the internal team.
Bilingual English + Spanish communication is required.
Key ResponsibilitiesClient Onboarding & Relationship Management
Guide new clients through the onboarding process and ensure a smooth transition.
Clearly explain our services, processes, and expectations to clients.
Build and maintain strong, professional relationships with customers throughout their journey.
Customer Engagement
Maintain proactive communication with clients through calls, emails, and video meetings.




Regularly check in with customers to understand their needs, concerns, and overall satisfaction.
Keep clients engaged and informed throughout the relationship.
Issue Resolution & Support
Respond to customer questions, concerns, and service-related issues in a timely and professional manner.
Identify the root cause of customer concerns and coordinate appropriate solutions.
Maintain a high standard of customer satisfaction and service.
Strategic Advisory
Help clients maximize the value of our services through guidance, recommendations, and best practices.
Understand client needs and identify ways our services can better support their goals.
Retention & Growth
Monitor customer engagement and identify potential retention risks.
Proactively address concerns that may impact customer satisfaction or retention.
Identify opportunities to strengthen client relationships and expand the value of existing services.
Bachelor’s degr

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