Job Title: Medical Virtual Assistant – (Bilingual Spanish-English)
Position Type: Full-time
Work Hours: 9:00 AM - 5:00 PM Eastern Standard Time
Work days: Monday - Friday
Rate: $7 - $8 / hour

About the Company
The company is a pediatric therapy provider delivering care to children and their families throughout Orlando, Florida. The practice offers specialized services including speech therapy, physical therapy, occupational therapy, and Applied Behavior Analysis (ABA) therapy, supporting children’s developmental and behavioral needs.
This role focuses on scheduling, billing, and insurance coordination, and requires strong Excel skills, including formulas, data tracking, billable hour calculations, and data management.

Key Responsibilities:
1.Patient Calls, Scheduling & Tracking
Handle a high volume of incoming patient calls, referrals, and general inquiries
Schedule, confirm, and follow up on patient appointments
Maintain accurate and organized records of patient calls, appointments, and communications
Track patient schedules, therapist availability,



and service coordination
2. Insurance Communication, Claims & Credentialing
Communicate with insurance companies regarding coverage, claims, and authorization requirements
Process insurance claims and assist with prior authorizations
Apply medical coding (ICD-10, CPT, HCPCS) for accurate claim submission
Assist with credentialing-related documentation and insurance requirements
Track insurance approvals, authorizations, and limitations to support scheduling and billing
3. Billing, Unit Tracking & Scheduling Coordination
Convert therapy units (based on CPT codes) into billable hours for scheduling and billing purposes
Review therapist schedules to ensure required billable hours are met and identify gaps
Track and report billable hours accurately for insurance and internal records
Apply understanding of varying unit durations (e.g., 15-minute or 30-minute units) when scheduling services
4. Excel-Based Tracking & Data Ma

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