Mexico Remote
Join our team
We are hiring a skilled Application Support & Development Engineer to provide ongoing support and contribute to development initiatives. The role involves handling production support tickets, collaborating on incident resolution, and contributing to project-based development work when not engaged in support activities.

Key Responsibilities
Application Support
Manage and resolve tickets (primarily P3 and P4 priority).
Handle non-urgent support requests received via
Phone
Email
Microsoft Teams
Azure DevOps
Log and document all support activities in SNOW and Azure DevOps to maintain a knowledge base for future reference.
Participate in incident management and ensure timely resolution.
Provide extended support beyond standard hours when working on active incidents.
Development & Project Work
Contribute to application development and enhancement tasks when not assigned to support tickets.
Assist in migration, modernization, or project-based work as needed.




Collaborate with cross-functional teams to deliver project milestones efficiently.
Work Schedule
Support Window: 8x5 model (8 hours/day, 5 days/week)
Primary Working Hours: 7:00 AM – 3:00 PM CST
Flexibility required to extend hours during active incidents or critical support situations.
Required Skills & Qualifications
Experience in application support and troubleshooting in enterprise environments.
Familiarity with ticketing systems (SNOW and Azure DevOps preferred).
Strong documentation and communication skills.
Ability to manage multiple support channels simultaneously.
Strong development experience in Java technologies and Angular is a plus.
Ability to balance support responsibilities with development work.
Exposure to AI-assisted development or migration projects is an advantage.

📌 Application Support Engineer (México)
🏢 SysTechCorp
📍 México