Our Team

The Fulfillment Support Group is a Tier 2 Technical Support team providing specialized support to Fulfillers across MIS and Logistics products. The team resolves complex technical issues, manages escalations and ensures stable, efficient fulfillment operations through proactive support and technical expertise. It also supports and helps customers with product setup, configuration and enablement. Overall, the team plays a key role in maintaining operational continuity and enabling successful adoption of Fulfillment products.

The Lead Implementation Support Engineer (Squad Lead) provides technical and operational leadership for the Implementation Support team, ensuring successful deployment, configuration, validation and stabilization of UI-based workflow solutions across customer and manufacturing environments.

What You Will Do

Provide technical leadership for customer and manufacturing site implementations.
Lead the deployment, configuration, testing, rollout, and stabilization of UI-based manufacturing applications.




Guide Implementation Support Engineers in configuring workflows, operator UIs, business rules, integrations, user roles, permissions, and application settings.
Serve as the highest technical escalation point for complex or high-risk implementation issues, partnering with Engineering on product defects.
Establish and maintain implementation standards, patterns, and best practices across the team.
Partner with Manufacturing Operations, IT, Product, and Engineering to understand production processes and translate requirements into effective solutions.
Validate application functionality and troubleshoot configuration, deployment, and production issues.
Monitor implementation milestones, proactively identify risks, and ensure timely delivery.
Develop and maintain implementation documentation, SOPs, configuration guides, and knowledge resources.
Train end users and manufacturing supervisors on application functionality and best practices.
Identif

📌 Lead Technical Support Engineer, Manufacturing Information Systems (Ciudad Juárez)
🏢 Cimpress Technology
📍 Ciudad Juárez