Our Team

The Fulfillment Support Group is a Tier 2 Technical Support team providing specialized support to Fulfillers across MIS and Logistics products. The team resolves complex technical issues, manages escalations and ensures stable, efficient fulfillment operations through proactive support and technical expertise. It also supports and helps customers with product setup, configuration and enablement. Overall, the team plays a key role in maintaining operational continuity and enabling successful adoption of Fulfillment products.

We are seeking a highly skilled and customer-focused Technical Support Engineer to join our Manufacturing Information Systems (MIS) Support team. In this role, you will provide technical support for our enterprise applications, serving as the primary escalation point for customers, Tier 1 support and assisting the Incident Management team in resolving critical production issues.

What You Will Do

Provide Level 2 technical support by responding to and resolving escalated issues from Customer or Tier 1 Support.




Assist the Incident Management team in diagnosing and resolving high-priority production incidents within defined SLAs.
Investigate application, configuration and integration issues to determine root cause and recommend appropriate resolutions.
Troubleshoot application behavior by analyzing logs, stack traces, API responses and system metrics.
Support customer requests and resolve functional or technical configuration issues.
Escalate product defects to Engineering with detailed technical analysis and supporting evidence.
Monitor production systems using observability and monitoring tools to proactively identify potential issues.
Respond to alerts, investigate anomalies and coordinate issue resolution with cross-functional teams.
Perform health checks and validate application stability following deployments or incident recovery.
Work closely with Engineering, Product and DevOps teams to resolve complex technical challenges.
Devel

📌 Technical Support Engineer 2, Manufacturing Information Systems (Ciudad Juárez)
🏢 Cimpress Technology
📍 Ciudad Juárez