MSS Data Ops Instrument is a shared service organization created in 2010 with in HTSO which provides Reference data information across entities within HSBC Group.The process is in Bangalore, Colombo and Mexico. We cater services to 2 main businesses namely Global Markets and Securities Services.Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas.
Responsibilities
To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations
To respond quickly to urgent work demands and be adaptable with work timings
Stakeholder management
Risk management, to be aware of Data Standards / CDEs and to be compliant as per HSBC policies
Manage and evolve the automation tools / business rules of an ever-changing business
Acquire good understanding of process and business applications as an SME
Prepare up to date reports & presentations for senior management meetings
The responsibility would be to own and manage along with Automation tools for enterprise reference data maintenance across various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business)
To ensure that all work is delivered within agreed timeframes and meets the required high-quality standard
To deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism
Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
To pro-actively suggest and design improvements in process workflows
To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner
To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards
📌 Senior Analyst instrument (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México
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