Join our Commercial Customer Care team as an Associate and become the trusted partner our customers rely on. You'll resolve inquiries, coordinate with internal teams, and deliver seamless experiences that drive satisfaction and loyalty.

What will you do?

Essential Responsibilities

Administrative tasks related but not limited to:
Booking orders into SAP using a front end web tool, BuyAutomation
Updating Customer Relationship Management (CRM) system SalesForce.com
Using Microsoft SharePoint tool to manage order workload and route booking packages
Work with Delivery organization and factory contacts to expedite shipments, return material, resolve issues.
Take ownership and accountability for orders booked and issue resolution.
Respond to Collections questions when needed.
Participate in month end closing activities.
Self-motivated to be a high performer with limited supervision.

What will make you a great fit for this role?

Requirements:

Bachelor Degree in Administration, Finance or related field
1-3 years or related work experience, order management experience preferred




Advanced English level is a must
Proven ability to communicate/partner with other groups in the organization, ie Finance, Legal, Factory.
Team player; excellent verbal and written communication skills.
Good Microsoft Excel skills.
Prior SAP experience preferred.
Availability to work in a hybrid role withing our Monterrey Hub (Punto Valle).

What's in it for you?

A collaborative team environment where your contributions directly impact customer loyalty
Opportunities for professional development and career growth within a dynamic organization
Exposure to cross-functional operations and diverse business challenges
A role where every day brings new opportunities to solve problems and make a difference

Ready to deliver exceptional customer care? Apply today and join a team that values your impact

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📌 Associate, Commercial Customer Care (Monterrey)
🏢 Schneider Electric
📍 Monterrey