Are you a pet lover with exceptional customer service skills and experience supporting customers over the phone? We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience. This opportunity is idóneo for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner. If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you.
Position Details Remote (Mexico only) Independent Contractor $5.50 USD per hour Paid weekly in arrears Full-time opportunity Paid training Target training start date: June 29, 2026




What You'll Do Handle inbound and outbound customer calls professionally and efficiently Assist pet owners with appointment scheduling, rescheduling, and general inquiries Follow clinic-specific procedures, workflows, and documentation requirements Accurately document customer interactions within CRM and scheduling systems Escalate urgent concerns according to established procedures Maintain a compassionate and professional tone during sensitive customer interactions Support veterinary clinics by providing exceptional customer service experiences Manage multiple systems and tasks while maintaining accuracy and efficiency Meet attendance, productivity, and quality expectations
Technical Requirements Applicants must have: Windows 11 computer (Mac not supported) Minimum 16 GB RAM Webcam USB headset with microphone Reliable wired high-speed internet connection Quiet professional workspace Backup power solution strongly preferred Ability to complete

📌 Remote Veterinary Client Support Representative (Guadalajara)
🏢 Resolv.Global
📍 Guadalajara