Join a Growing Technical Support Team We are seeking detail-oriented, reliable, and technically minded Tier 1 Technical Support Agents to join a growing remote support team serving customers across North America. This is an excellent opportunity for individuals who enjoy troubleshooting, solving problems, and helping customers navigate technical issues while delivering a professional support experience. Success in this role requires strong communication skills, a structured approach to problem-solving, and the ability to accurately document customer interactions while following established processes and procedures. If you have a stable work history, enjoy working in a fast-paced support environment, and take pride in delivering accurate and consistent work, we would love to hear from you.




What You'll Be Doing Serve as the first point of contact for customer technical support inquiries Troubleshoot and resolve basic technical issues using established processes and documentation Gather information and accurately diagnose customer concerns Document customer interactions thoroughly and accurately within company systems Escalate complex issues to higher-level support teams when appropriate Follow troubleshooting workflows and support procedures consistently Communicate clearly and professionally with customers across multiple channels Navigate multiple systems and applications simultaneously Maintain productivity, quality, and service standards Contribute to a positive customer experience while ensuring accurate issue resolution
Compensation & Contract USD $5.50 per hour Paid weekly Independent Contractor
Remote Work Environment Requirements To be successful in this role, candidates must have: A dedicated, professional workspace free from distractions Reliable high-speed, wired internet connection Ability to work independently without direct supervision Consistent availability during scheduled working hours Technical Requirements (Essential) To be considered, candidates

📌 Tier 1 Technical Support Agent (Xochimilco)
🏢 Resolv.Global
📍 Xochimilco