We are seeking a Sr Customer Solutions Manager (CSM) to join the AWS Mexico team to work with one or more of the most strategic customers in the country. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

We help large organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within these customers. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.

Customer Solutions Managers (CSMs) are obsessed with accelerating our customer’s cloud adoption and driving value from investments in the cloud.



They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at AWS on behalf of their customers.

Key job responsibilities
Customer-Facing Responsibilities:
- Drive Adoption Plan: Create executable plans with AWS teams and partners to realize customer vision. Define milestones, remove blockers, accelerate migrations, and influence product roadmaps for customer use cases
- Maximize Value Through: Adoption (advance cloud goals), Enablement (upskill technical/non-technical roles), Governance (implement partnership and adoption structures)
- Identify Strategic Opportunities: Work backwards from customer needs to pursue large-scale migrations, analytics, innovation, and business agility, support with TCO analysis and business cases
- Scale Training: Establish train-the-trainer programs and leverage AWS resources to deliver organization-wide training at scale

Intern

📌 Sr Customer Solutions Manager, CSM Mexico (Ciudad de México)
🏢 Amazon
📍 Ciudad de México