Training Manager (Bilingual Spanish)
Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. As a Training Manager, you will drive adoption and excellence in customer experience and product knowledge across wholesale and retail channels in the Americas. You will report to the Training Director, Americas.

Assess the retail landscape in collaboration with HQ and local teams to identify best practices that drive excellence in customer experience.
Design and deliver engaging training sessions (online and offline) for Boutique Managers, Account Executives, and Area Sales Managers within priority markets.
Partner with the Commercial Team to identify product knowledge needs and deliver appropriate training solutions across wholesale and retail channels.
Manage the E-learning platform KPIs, including communication to all channels per learner per POS, and provide technical support for all digital learning platform users.




Support the TAG Heuer Onboarding Program by partnering with Key Managers for enrollment to the digital platform and any additional training needs.
Coordinate venue and travel logistics for all in-person trainings in collaboration with LVMH Travel and the TAG Heuer Americas Finance Team.
Build, lead, and analyze operational training documents (registration, attendance, and surveys) for all virtual and in-person trainings.

Retail expert with 5+ years of experience in retail and/or retail training, with luxury retail experience preferred; proficient in MS Office (Excel, PowerPoint) and experienced with PowerBI.
Creative and skilled in training didactics, content design, and both offline and online delivery, with a strong understanding of mobile platform applications.
Proficient in English and Spanish (required); knowledge of Portuguese or additional languages is a plus; Our Company values diversity

📌 Training Coordinator (Ciudad de México)
🏢 TAG Heuer
📍 Ciudad de México