About The Role

We're looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

What You'll Do

Make outbound calls and send emails to follow up on outstanding payments
Handle customer objections and payment delays professionally
Follow up consistently on payment commitments
Maintain accurate records and next steps
Work toward daily and weekly collections targets and KPIs

Requirements

What We're Looking For

Proven collections experience is required
Experience handling US customers/accounts is strongly preferred
Strong spoken and written English
Comfortable with high-volume outbound calls
Clear, direct, and concise communicator
Firm, persistent, and professional
Strong follow-through and accountability
Comfortable working with targets and performance metrics

Benefits

We offer:

$1,300-$1,600/month, depending on relevant experience and demonstrated collections expertise
LATAM-based candidates only
Fully remote

📌 Collections Officer (Ciudad de México)
🏢 Smart Apartment Data
📍 Ciudad de México