We are looking for a Project Manager based in Mexico to join our team in a fully remote capacity.
This is a hands-on role for someone who understands the BPO environment, takes ownership, communicates confidently with clients, and can keep people, processes, and priorities moving in the right direction.
You will be responsible for supporting the successful day-to-day delivery of assigned BPO projects, working closely with clients, internal teams, and leadership to ensure expectations are met and performance remains on track.
Client Success is a key part of this role. We are looking for someone who understands that successful project delivery is not just about hitting KPIs. It's also about building trust with clients, communicating proactively, resolving issues quickly, and making sure clients feel supported throughout the relationship.
You will report directly to our Senior Client Success Manager / Mexico Head of Operations, working closely with them to manage project priorities, operational performance, and client needs.

What You'll Be Doing




Take ownership of the day-to-day management and delivery of assigned BPO projects.
Work closely with clients to understand their needs, expectations, priorities, and concerns.
Build and maintain strong, professional client relationships.
Proactively identify and address issues that could impact client satisfaction or project performance.
Monitor project and operational KPIs to ensure teams are meeting expectations.
Coordinate with Team Leads and internal teams to address performance, quality, productivity, attendance, and service-delivery concerns.
Manage operational escalations and ensure issues are followed through to resolution.
Communicate project updates, challenges, risks, and action plans clearly to leadership and clients when appropriate.
Track action items, deadlines, deliverables, and follow-ups to ensure nothing falls through the cracks.
Review performance data and identify trends, challenges, and opportunities for

📌 Project Manager (Guadalajara)
🏢 Resolv.Global
📍 Guadalajara