As an Order Management Specialist, you will manage the end-to-end order
lifecycle, ensuring orders are processed accurately, production and delivery
milestones are monitored, and customers receive timely updates throughout the
process.

Key Responsibilities Order Management & Contract Administration

* Create, maintain, and manage customer orders and contracts in SAP.
* Review and validate commercial, technical, financial, and logistics
information before order confirmation.
* Ensure accurate pricing and contract compliance throughout the order
lifecycle.
* Prepare order confirmations, invoices, and supporting documentation.
* Maintain customer and product master data records.

Customer Service & Commercial Support

* Serve as the primary operational point of contact for customers regarding
order status and execution.
* Provide proactive updates on production schedules, shipments, and deliveries.
* Support commercial teams with reporting, order tracking, and customer
requests.
* Investigate and resolve order-related issues while coordinating corrective
actions.





Supply Chain & Logistics Coordination

* Coordinate closely with production plants, logistics providers, and internal
stakeholders to ensure timely order fulfillment.
* Monitor production progress and shipment execution.
* Manage export and shipping documentation.
* Support critical order situations and help minimize delivery risks and
delays.

Reporting & Compliance

* Monitor order book performance and prepare operational reports.
* Coordinate with Sales and Finance teams on credit and compliance
requirements.
* Ensure adherence to company procedures, policies, and internal controls.
* Support claims management and the issuance of credit and debit notes when
required.

Cross-Functional Collaboration

* Partner with Sales, Logistics, Supply Chain, Finance, and Operations teams
across multiple locations.
* Provide backup support within the Order Management team.
* Contribute to process improvement initiative

📌 Order Management Specialist (Santiago de Querétaro)
🏢 Arcelormittal
📍 Santiago de Querétaro