Company Description
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, integral workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Description
The Customer Support Representative serves as a vital point of contact for our clients, ensuring day-to-day operational excellence through high-quality problem resolution. In this role, you will directly support clients contacting Nielsen Customer Support, ensuring a seamless experience across our proprietary applications—including software, hardware, and communication needs.




This is an individual contributor role focused on technical proficiency, effective communication, and consistent service delivery.
Qualifications
Key Responsibilities
1. Operational Support & Quality
Direct Assistance: Respond to and resolve client inquiries via the Helpline, ensuring a professional and helpful experience.
Workflow Participation: Manage personal ticket volume and adhere to staffing schedules to maintain team responsiveness.
SLA Compliance: Consistently meet Service Level Agreements (SLAs) by following established quality and procedural guidelines.
2. Technical Development & Knowledge Sharing
Continuous Learning: Participate in training sessions to master new concepts and maintain up-to-date knowledge of Nielsen proprietary applications.
Documentation: Contribute to team knowledge by documenting common issues and solutions to help improve internal resources.
Process Application: Apply training and feedback

📌 Customer Support Representative II (Ciudad de México)
🏢 The Nielsen
📍 Ciudad de México